FAQ

Frequently asked questions

1. How long does delivery take?

We send every order from within the EU with Packeta, and their Irish partner Fastway delivers it to your door. Delivery usually takes 5–7 working days. For pre-orders, making and delivery take 7–14 working days. As soon as your parcel is on its way, we'll email you a tracking link.

2. How much is delivery?

Delivery to Ireland is €4.95, and free on orders of €150 or more. All prices include VAT, and as we send everything from within the EU there are no customs charges.

3. How can I pay?

You can pay by card (Visa, Mastercard, Maestro), PayPal or Apple Pay – and Google Pay where it shows at checkout. We don't offer cash on delivery.

4. Can I return my bag?

Yes – you have 14 days from delivery to send your order back, no reason needed. If you can, please send it back unused and well packed – ideally in the original packaging – to our address in Romania. As we don't have a returns address in Ireland, the return postage is up to you – and you'll get a full refund. For an exchange, you cover the delivery cost. All the details are on our returns & exchanges and right of withdrawal pages.

5. Can I change the colour or model after ordering?

Yes – if you email us at info@mihailiuc.co or message us on WhatsApp within 12 hours of ordering, we'll change the model or colour, no problem. After that, your bag may already be packed and ready to go.

6. Are the bags genuine leather?

Yes. The outside of every MIHAILIUC bag is 100% genuine leather – either grained cowhide or suede. You'll find what's used inside in each product description. We choose our leather for softness, durability and looks.

7. How do I look after my MIHAILIUC bag?

Genuine leather needs very little: wipe off dust with a soft cloth, keep the bag out of strong sun and rain, and give it a little leather conditioner every 2–3 months. For suede, we recommend a proper suede brush.

8. Do you have a shop?

No – we're online only. If you have a question or would like some style advice, email us or message us on Instagram @mihailiucofficial – we're happy to help.

9. Is there a warranty?

Yes. If something is wrong with your bag, your statutory consumer rights apply for 2 years from delivery. On top of that, we give you our own 90-day warranty: we cover the repair and the postage both ways. All the details are on our warranty page.

Anything else? Email us at info@mihailiuc.co – we usually reply within one working day.